Delivery Information

 

We use Parcelforce and Royal Mail Parcels and our shipments.  Larger items and trade quantities will be dispatched on pallets with Palletforce.

Please see our terms & conditions for exact delivery conditions  

Delivery Service

For the standard courier delivery, we use Parcelforce's 48-hour service. Dispatch of your order will normally take place within 1 to 2 working days, but during our peak months in the Summer and at Christmas, this processing time extends to a minimum of 2-3 working days.  Next day service for UK mainland shipments. These are calculated in working days (Monday to Friday) after the order has been dispatched. 

Royal Mail is a 48-hour non signed or insured delivery service.  This is available for lightweight, low-value items. We cannot be responsible for any non-delivery problems.  There will still be the option of changing the delivery option to use a courier option.  There is some very basic tracking available for this option, but there are no timed deliveries. You do have the option to add "Safe Place" instructions to your order.

We cannot be able to guarantee levels of delivery service and timescales for delivery from our 3rd party delivery partners and are thus subject to their terms & conditions.

Delivery Notification

As with most couriers Parcelforce will notify you of the 1-hour time slot when your delivery is expected to arrive. This is sent as soon as they have their delivery schedules for that day, which is usually early in the morning of the delivery day. This will be sent to you via email and if you add your mobile phone number into the SMS message field on the checkout form, you will also be notified via a text message.

The text message will also allow you to change the delivery day if the delivery time is inconvenient.  You can also see the expected delivery time of your parcel via the tracking panel on your account page of the website. We are unable to organise a specific delivery time, but the couriers are able to leave a parcel without a signature. To enable this, ensure you fill out the "Delivery Instructions" on the order form. Please note that leaving goods is totally at the discretion of the courier drivers and is outside our control.

 

Expedited or Named Day Deliveries

We have an option available for most orders (not Gift Sets or large catering orders), where the dispatch times are prioritised from standard delivery orders.  This option will offer delivery from the Next Working Day (if received before 2 pm) or for delivery on a specific day.

We will always do our best to but once the goods have left our warehouse we are in the hands of the courier companies. Whilst their track record for deliveries is excellent, there are times where for various reasons, items don't arrive when expected. For this reason please take this into consideration if your order has to arrive by a certain day. Also please make sure that you have filled in the "Delivery Instructions" in order the goods may be left if you are not in.

 

Catering Size Options

Some catering size options are able to be sent via the normal courier system, whilst the larger sets ( or multiple quantities) will be sent via our pallet network or other carriers.

 

Packaging and Shipping Costs

All our delivery costs are based on the final shipping weight, the number of boxes, and the geographical location. We have kept the pricing in bands, which means you can normally add more items to your order (eg additional ingredients) without it affecting the delivery charge. 

International Deliveries

We traditionally were very happy to send parcels to our fellow European countries. However, due to the UK's exit from the EU, this now requires a large amount of export documentation. This, along with import documentation, courier charges, VAT payments & potentially import duties being levied on customers mean that at present we have removed international deliveries.

We may be able to do international delivery on specific large orders. Please call or email us for more details

 

If you have any questions about delivery, please feel free to contact us on 01256 702020

01256 702020 - Call for advice or help info@thepaellacompany.co.uk
The UK's Paella Company
since 2004..