I wanted to take this opportunity to let our valued customers know how The Paella Company is responding to the COVID-19 pandemic.
 

Firstly, I want to reassure everyone that we are doing everything we can to protect our people and to minimise the risk and disruption to our customers and company.

• We are NOT currently accepting ANY customer visits for to our warehouse. This includes order collection. All orders must be dispatched by post or courier.
• We are taking additional precautions within our operation. All parcels are packed using disposable gloves, with packing and warehouse surfaces regularly sanitised.
• Our staff will not approach delivery or collection drivers or sign for deliveries or collections
• We have split our staff with both remote working and the warehouse to give the company additional resilience.

At present, our delivery couriers and Royal Mail parcels are all operating as normally as possible, with extra procedures to ensure parcels can handed over to customers with zero contact.

Public Health England has advised that there is no perceived increase in the risk of contracting COVID-19 from handling post or parcels. From experience with other coronaviruses, it is known that viruses don’t survive for long on hard objects, such as parcels.  However as an additional precaution, it would do no harm to wash your hands after opening your parcel before removing the contents.

We will continue to keep customers updated. Thank you for your patience during this challenging time.

Kind regards,

Kevin White
The Paella Company