I wanted to take this opportunity to give you an update the current status of The Paella Company in relation to the new National Lockdown. As we are not a retail site, we are allowed to continue trading under the new lockdown rules. The website will be open for courier deliveries as normal, However, the expected rise in demand for the courier companies will probably cause delivery delays on occasions. Already, Royal Mail parcels are sometimes taken several days longer to arrive at the present. Our Parcelforce couriers have removed their service time guarantee as they are still experiencing very high demand with a reduced workforce. Please add some safe place delivery instructions if possible on your order to avoid a failed delivery. We are also experiencing a very high demand for orders but will do our utmost to dispatch within 2 days. We have also re-introduced our priority shipment service whereby you order will be packed the same day (up to 2pm) and sent on a courier 24 hour (working day) service. However, once it has been dispatched we cannot be responsible for any further courier delays. At present we are still allowing our customer "Click & Collect" service for warehouse pickups. This applies only to existing orders placed on-line or by phone. We still cannot allow visitors into our warehouse. This is a zero-contact procedure, where your order is taken to our warehouse gate when you collect. I want to reassure everyone that we are also doing everything we can to protect our people and to minimize the risk and disruption to our customers and company.
We will continue to keep customers updated. Thank you for your patience during this challenging time. Kind regards, Kevin White
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